Frequently Asked Questions
Frequently Asked Questions from Our Visitors
The total charge amount in your reservation form is not correct, as it doesn’t reflect the free night discount. Is there anything wrong?
Please note that the total charge amount displayed in the reservation form is only an estimate. After we have checked the room availability, we will quote you a final charge amount which includes promotion discounts and any special request costs, and you will be able to decide whether to proceed with your reservation or not.
What happens once my reservation is placed?
1) Our travel advisors will immediately check availability with the hotel suppliers.
2) If the room is available, we will send you an email invoice detailing the due date and the total charge amount you will be charged. You will be required to make the payment by the specific due date, and then reply to the invoice email, acknowledging that you have paid; otherwise your reservation will be cancelled automatically.
3) Once you make the payment, the room is reserved for your stay. We will email you the confirmation voucher which you will have to present together with your passport when checking in. We strongly recommend that you use your full name as recorded on your passport when making reservations, to avoid any confusion at the hotel.
Is there any fee using AsiaBookings.net service ?
There is no charge to use AsiaBookings.net for reserving hotels and, in fact, you will usually save a lot of money by booking at our special rates.
Can I make a reservation directly through the hotel?
AsiaBookings.net’s rates are only available through our service. If you would like to make a reservation with the hotel itself, you will need to contact them directly and you will usually be charged an average of 30% to 60% more.
After I make my reservation, how long it takes to get hotel's confirmation ?
Within 1-3 working days (not including Sat, Sun & Public holidays) . When you make a booking with us, you will receive our Order Acknowledgement via email, confirming that your order is now being process. If you do not receive the Acknowledgement email from us within 24 hours after placing an request, please kindly contact us immediately at firstname.lastname@example.org
Are your hotel rates per room or per person ?
All of our listed rates are per room, NOT per person (unless otherwise specified).
Are taxes included in the rate?
Yes. All taxes and charges are INCLUSIVE in the room rate, it means that you do not have to pay more!
Is it safe to use my credit card?
Yes. We treat the security of our clients' information matter very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party. Click here for more information on site security.
Can I send my credit card details by fax?
Yes, you can print and complete a copy of our credit card charge form and fax back to us at +66 2238-5276
How can I amend my booking?
If you wish to amend your booking, please let us know as soon as possible. We would love to be as flexible as we can regarding this issue. However, as an agent, AsiaBookings.net has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we. Note: Reducing the number of rooms or changing the hotel is considered as a cancellation; so in these cases the cancellation fee will apply. Please check our booking conditions for more details on the cancellation fee.
What if I want to extend my stay after arrival ?
Please contact AsiaBookings.net office so that you can continue to benefit from our exclusive low rates. (Failure to do this via AsiaBookings.net will result in you being charged full walk-in rates)
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on the confirmation email.
Is breakfast included in the room rate?
Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's information page in the Prices section.
What is the Hotel Policy for Children?
No room charge for children under 12 years old sharing room with parent(s) and utilising existing beds, maximum 2 children per room. If children under 12 years require their own bed, hotel will charge the same rates as adults.